KNOVA – CRM Provider

Ownership: Private
Founded: 1991
Headquarters: Indianapolis, IN
Software Type: Knowledge Management, Web Self Service, Service Resolution Management

KNOVA Strengths/Key Features

  • Better problem resolution: lower cost, happier customers
  • More effective knowledge transfer to analysts and customers
  • Root cause analytics improve products
  • Divert calls to Web self-service


KNOVA Features

  • Effective Self-service
  • Resolution Flows
  • Diagnostic Scripts and Guided Search
  • A Structured Collaboration Environment
  • A Knowledge Capture Workflow
  • Root Cause Analytics
  • A Knowledge Source Manager
  • Process-level CRM Integration
  • J2EE Native Web Architecture
  • Resolution Wizards
  • Guided Natural Language Search
  • Personalized Portal for Proactive Service
  • Knowledge Capture Workflow
  • Integration with CRM Incident Workflow
  • Root Cause Analytics
  • Knowledge Source Manager
  • Audience Segmentation / Microsites



About KNOVA Software Corporate Overview

KNOVA provides Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. Our suite of self-service, contact center, and peer support applications automate the most critical part of customer service – actually resolving the case, not just tracking it. KNOVA’s Interactive Marketing solutions deliver a trusted, personalized, and optimized customer experience.

The result: reduced service costs while improving customer satisfaction, and increased revenues from a more loyal customer base.

Industry leaders including EDS, Ford, Hewlett Packard, H&R Block, Novell, Merrill Lynch, McAfee, Reuters, and QUALCOMM rely on KNOVA’s award-winning solutions to deliver world-class customer service. KNOVA is a Consona CRM Solution, and is owned by privately held Consona Corporation.


About Dynamics CRM Guru

We are a group of CRM Consultants and have significant experience in transforming businesses in the right way. We use this platform to share our knowledge which might help many others in the digital transformation journey. We are happy to help you if you are looking for any assistance in CRM implementation projects.

Posted on February 26, 2010, in CRM Providers and tagged . Bookmark the permalink. Leave a comment.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: