Oracle – CRM Provider


Ownership: Public
Founded: 1977
Headquarters: Redwood Shores, California
Software Type: Hosted & On-premise Software
Price: Not Published<!– Get Free Trial Request Free Demo–>

 

Oracle CRM Review / Key Strengths

  • Oracle is one of the largest application software companies in the world offering virtually everything a company needs to run it’s business.
  • Oracle has acquired PeopleSoft and Siebel in the past 2 years and customers can purchase either CRM software from either Oracle, Siebel, or PeopleSoft’s offerings.
  • Oracle is working on a CRM Fusion product that will be based on Siebel’s CRM solution as well as leveraging PeopleSoft and Oracle’s CRM solutions

 

PeopleSoft CRM Products

  • ORACLE E-BUSINESS SUITE
  • PEOPLESOFT ENTERPRISE
  • JD EDWARDS ENTERPRISEONE
  • JD EDWARDS WORLD
  • SIEBEL

Oracle E-Business Suite 11i.10 CRM Features

  • Oracle Channel Management
    • Partner Management
    • Trade Management
  • Oracle Marketing
    • Marketing
  • Oracle Order Management
    • Advanced Pricing
    • Configurator
    • Global Order Promising
    • Order Management
    • Transportation Planning
    • Warehouse Management
  • Oracle Sales
    • Incentive Compensation
    • iStore
    • Partner Management
    • Proposals
    • Quoting
    • Sales
    • Sales Contracts
    • Sales for Handhelds
    • TeleSales
  • Oracle Service
    • Advanced Scheduler
    • Depot Repair
    • Field Service
    • Interaction Center
    • iSupport
    • Mobile Field Service
    • Services
    • Service Contracts
    • TeleService

PeopleSoft Enterprise CRM Features

  • CRM Analytics
    • CRM Warehouse
    • Customer Behavior Modeling
    • Customer Scorecard
    • Predictive Analytics
      SmartViews
  • CRM Industry Solutions
    • CRM for Communications
    • CRM for Energy
    • CRM for Financial Services
    • CRM for Government
    • CRM for High Technology
    • CRM for Higher Education
    • CRM for Insurance
    • CRM for Wealth Management
  • CRM Operational Dashboards
    • HelpDesk Dashboard
    • HelpDesk for Human Resources Dashboard
    • Order Capture Dashboard
    • Sales Dashboard
    • Service Dashboard
  • Marketing Solution
    • Marketing
    • Online Marketing
    • Real-Time Advisor
    • Telemarketing
  • Partner Relationship Management Solution
    • Partner Collaborative Commerce
    • Partner Collaborative Sales
    • Partner Lifecycle Marketing
    • Partner Platform
    • Partner Strategic Planning
  • Revenue Management Solution
  • Sales Solution
    • Advanced Configurator
    • InfoSync
    • Mobile Order Capture
    • Mobile Sales
    • Order Capture
    • Order Capture Self Service
    • Sales
    • Sales for BlackBerry
    • Services Management
    • Strategic Account Planning
  • Service Solution
    • CTI Integration
    • FieldService
    • HelpDesk
    • HelpDesk for Human Resources
    • Mobile FieldService
    • MultiChannel Communications
    • Support
    • Support for Customer Self Service

JD Edwards EnterpriseOne CRM Features

  • Advanced Pricing
  • Branch Scripting
  • Case Management
  • Customer Self Service
  • Demand Scheduling Execution
  • Mobile Sales
  • Multichannel Interaction Manager
  • Sales Force Automation
  • Sales Order Management
  • Service Management
  • Solution Advisor

JD Edwards EnterpriseOne CRM Features

  • Business Analytics Applications
  • Contact Center and Service
  • Customer Data Integration
  • Customer Order Management
  • Enterprise Marketing Partner Relationship Management
  • Sales
  • Self-Service and eBilling
  • Siebel CRM On Demand

About Oracle

Oracle Customer Relationship Management

Oracle, the world leader in CRM, claims five million live end users and more than 100 million registered self-service users. The company offers four comprehensive Customer Relationship Management (CRM) product lines that leverage enterprise data to drive profitable customer interactions. Oracle’s products cover the breadth of CRM functionality—from sales, marketing, and e-commerce, to customer service and analytics.

Oracle’s mix of CRM solutions is a result of several acquisitions, including JD Edwards, PeopleSoft and Siebel Systems.

The company’s hosted software, CRM On Demand, competes with Salesforce.com. CRM On Demand offers low-cost, hosted CRM solution with little or no up-front IT investment. With CRM On Demand, you can accelerate sales, improve marketing and deliver consistently top-notch customer service. Several industry-specific versions are available.

On-premise solutions are also available. As are complete analytics solution. Functionality varies across product lines. Select from:
* Business analytics
* Contact center and service
* Customer data integration
* Customer order management
* Enterprise marketing
* Partner relationship management
* Sales force automation
* Self-service and eBilling
* Revenue management
* Service management
* Mobile sales
* Case managements
* Advanced pricing
* And much more….

Oracle Corporation was founded by Lawrence J. Ellison in 1977 and is headquartered in Redwood City, California.

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About Dynamics CRM Guru

We are a group of CRM Consultants and have rich experience in all Microsoft CRM versions. Currently we provide training in Microsoft CRM 2015/CRM 2013 and CRM 2011.

Posted on February 26, 2010, in CRM Providers and tagged . Bookmark the permalink. Leave a comment.

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