Remedy CRM – CRM Provider


Ownership: Private
Founded: 1993
Headquarters: Mountain View, California
Software Type: On-premise Software
Price: N/A<!– Get Free Trial Request Free Demo–>

 

Remedy Key Strengths

  • Extensive customization capability
  • Out-of-box Integration with ERP systems
  • Focus on serving mid-size companies
  • Affordability

 

Remedy CRM Products:

  • Marketing Campaign Management
  • Real-Time Accounting Integration
  • Sales Opportunity Management
  • Service Ticket Management

About Remedy

Hundreds of leading companies and growing mid-sized businesses around the world trust Remedy’s multichannel service solutions to drive competitive advantage. We have consistently pursued a simple, powerful vision: to earn our customers’ trust with innovative software products and superb service. We launched Remedy Mail 1.0, the industry’s first 100% web-based customer email management solution, as a hosted offering in 1998. Soon Remedy expanded its product offering to include web collaboration and web self-service tools. In 1999, our entire suite was available for in-house or hosted deployment.

In 2000, Remedy merged with Inference, a pioneer in knowledge management applications for contact centers. The combination represents over 15 years of experience and industry-specific domain expertise in the contact center and customer service space. Today we provide the #1 software for eService*, offering the industry’s broadest and deepest suite of applications-web self-service, email management, and collaboration through chat and cobrowsing, case management, fax integration, call tracking and call center knowledge management.

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About Dynamics CRM Guru

We are a group of CRM Consultants and have significant experience in transforming businesses in the right way. We use this platform to share our knowledge which might help many others in the digital transformation journey. We are happy to help you if you are looking for any assistance in CRM implementation projects.

Posted on February 26, 2010, in CRM Providers and tagged . Bookmark the permalink. Leave a comment.

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