Soffront – CRM Provider

Ownership: Private
Founded: 1992
Headquarters: Fremont, CA
Customers: 2,500
Software Type: Hosted or On-premise
Soffront Pricing: Not Published

Soffront Review / Key Strength

  • Focus on providing CRM Software to mid-size companies
  • Offers complete suite of CRM solutions
  • Provider of both hosted and on-premise CRM Software
  • Stable company that has been around for more than 10 years


Soffront CRM Products

Sales Force Automation

  • Sales Management
  • Sales Forecasting
  • Pipeline Management
  • Mobile Sales
  • Sales Commissions Mgmt


Sales Order Processing

  • Order Lifecycle Management
  • Quotation and Invoicing
  • Inventory Management
  • Shipping & RMA
Marketing Automation

  • Marketing Management
  • Email Campaigning
  • Direct Mail Campaigning
  • Tele-marketing
  • Marketing Analytics
Issue/Project Management

  • Defect Management
  • Test case Management
  • Product Release Mgmt
  • Time & Cost tracking
  • Project Management
Customer Help Desk

  • Customer Support
  • Multi Channel Contact Center
  • Mobile Support
  • Customer Portal
  • Customer Self Service
  • Customer Survey
  • SLA Management
Helpdesk Software

  • Employee Help Desk
  • Multi Channel Contact Center
  • Mobile Support
  • Asset Audit & Management
  • Employee Portal
  • Employee Self Service
  • Employee Survey
Partner Management

  • CRM Portal
  • Partner Lead Distribution
  • Partner Self-service
  • Partner Order processing

  • Object API
  • Web Services
  • Back office integration

About Soffront

Soffront was an early pioneer of CRM in 1993, with the release of its customer help desk and defect tracking solutions. For over a decade, Soffront CRM has evolved into a complete end-to-end CRM solution, providing sales, marketing, service and knowledge management with greater adaptability and customization than any other mid-market provider.

The Soffront solution is completely web-based (zero foot print web client), is built to adapt and can be deployed in days.

Soffront offers an end-to-end CRM solution spanning sales, marketing and support. Soffront CRM is comprise of:

* Marketing automation
* Customer support
* Defect Tracking
* Order Processing
* CRM Portal
* Sales Automation
* Employee Support
* Knowledge Management
* Asset Management
* Mobile CRM

Soffront Software Inc. focuses on mid market companies seeking CRM solutions. With more than 2,500 customers worldwide, Soffront’s installed base includes Fortune 500 companies, mid-sized businesses, federal, state, and local governments.


About Dynamics CRM Guru

We are a group of CRM Consultants and have significant experience in transforming businesses in the right way. We use this platform to share our knowledge which might help many others in the digital transformation journey. We are happy to help you if you are looking for any assistance in CRM implementation projects.

Posted on February 26, 2010, in CRM Providers and tagged . Bookmark the permalink. Leave a comment.

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