Soffront – CRM Provider



Ownership: Private
Founded: 1992
Headquarters: Fremont, CA
Customers: 2,500
Software Type: Hosted or On-premise
Soffront Pricing: Not Published

Soffront Review / Key Strength

  • Focus on providing CRM Software to mid-size companies
  • Offers complete suite of CRM solutions
  • Provider of both hosted and on-premise CRM Software
  • Stable company that has been around for more than 10 years

 

Soffront CRM Products

Sales Force Automation

  • Sales Management
  • Sales Forecasting
  • Pipeline Management
  • Mobile Sales
  • Sales Commissions Mgmt

 

Sales Order Processing

  • Order Lifecycle Management
  • Quotation and Invoicing
  • Inventory Management
  • Shipping & RMA
Marketing Automation

  • Marketing Management
  • Email Campaigning
  • Direct Mail Campaigning
  • Tele-marketing
  • Marketing Analytics
Issue/Project Management

  • Defect Management
  • Test case Management
  • Product Release Mgmt
  • Time & Cost tracking
  • Project Management
Customer Help Desk

  • Customer Support
  • Multi Channel Contact Center
  • Mobile Support
  • Customer Portal
  • Customer Self Service
  • Customer Survey
  • SLA Management
Helpdesk Software

  • Employee Help Desk
  • Multi Channel Contact Center
  • Mobile Support
  • Asset Audit & Management
  • Employee Portal
  • Employee Self Service
  • Employee Survey
Partner Management

  • CRM Portal
  • Partner Lead Distribution
  • Partner Self-service
  • Partner Order processing
Integration

  • Object API
  • Web Services
  • Back office integration

About Soffront

Soffront was an early pioneer of CRM in 1993, with the release of its customer help desk and defect tracking solutions. For over a decade, Soffront CRM has evolved into a complete end-to-end CRM solution, providing sales, marketing, service and knowledge management with greater adaptability and customization than any other mid-market provider.

The Soffront solution is completely web-based (zero foot print web client), is built to adapt and can be deployed in days.

Soffront offers an end-to-end CRM solution spanning sales, marketing and support. Soffront CRM is comprise of:

* Marketing automation
* Customer support
* Defect Tracking
* Order Processing
* CRM Portal
* Sales Automation
* Employee Support
* Knowledge Management
* Asset Management
* Mobile CRM

Soffront Software Inc. focuses on mid market companies seeking CRM solutions. With more than 2,500 customers worldwide, Soffront’s installed base includes Fortune 500 companies, mid-sized businesses, federal, state, and local governments.

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Posted on February 26, 2010, in CRM Providers and tagged . Bookmark the permalink. Leave a comment.

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