The Microsoft Dynamics CRM Online November 2009 Service Update provides customers more value for less money compared to Salesforce.com The following information outlines the competitive positioning points when comparing Microsoft Dynamics CRM Online to Salesforce.com

Microsoft Dynamics CRM Online

Microsoft Dynamics CRM Online allows you to view all standard and custom entities offline
Offline access is free whereas there is an additional cost per user/month for Salesforce.com Professional Edition (included in Enterprise Edition and Unlimited Edition); Not available in Contact Manager Edition and Group Manager
Salesforce.com doesn’t provide an Offline CRM client; it provides a “briefcase”. You can’t view all standard objects (such as quotas, forecasts and cases) and all custom objects offline

Offline Value
Microsoft Dynamics CRM Online allows you to view all standard and custom entities offline
Offline access is free whereas there is an additional cost per user/month for Salesforce.com Professional Edition (included in Enterprise Edition and Unlimited Edition); Not available in Contact Manager Edition and Group Manager
Salesforce.com doesn’t provide an Offline CRM client; it provides a “briefcase”. You can’t view all standard objects (such as quotas, forecasts and cases) and all custom objects offline

Storage? Do the Math…

Microsoft Dynamics CRM Online provides 5GB of storage; Salesforce.com provides 2GB minimum of storage*
Microsoft Dynamics CRM Online offers additional storage at $119.88/year for 1GB of data/file storage compared to Salesforce.com – $250.00/year for 1GB of data storage and $60.00/year for 1GB of file storage
* Actual data storage depends on number of users. Salesforce.com will provide 20 MB of Data and 100 MB of File storage per incremental user after 50.

Mobile Express

Mobile Express is free whereas Salesforce.com Mobile Edition is an additional cost per user per month
Salesforce.com does not offer Mobile in Contact Manager Edition or Group Edition
Salesforce.com Mobile Lite does not support all standard objects and custom objects and provides only ability to edit activities or tasks.

New Home Page
New Microsoft Dynamics CRM Online Home Page with a dashboard that can display 1-4 charts
30 charts are included and an administrator can create more based on any standard or custom entity in the system
Unlike Salesforce.com, Microsoft Dynamics CRM Online charts are available offline

Better Productivity Experience
Imagine you are a sales rep negotiating a contract with a customer and there are multiple changes back-and-forth over a 2 week period.

How many times would you need to manually add emails in Salesforce.com?
How many clicks would it take to add an attachment in Salesforce.com

With Microsoft Dynamics CRM Online, you have increased productivity with native Microsoft® Outlook experience. Things like:
Flexible email smart matching to automatically track incoming messages in CRM
Built in duplicate detection
Attachments automatically preserved whether it is the Web client or Outlook client

Service Level Agreement

Microsoft Dynamics CRM Online has a financially backed SLA of 99.9% uptime for all customers
Salesforce.com does not provide a financially-backed SLA for all customers; they provide you trust.salesforce.com to see service performance – updated 4 times a day

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