Questions to ask when evaluating an SAP solution


If you are considering the SAP Business Suite or SAP Business All-in-One:

  • SAP may offer a fixed-price, fixed-scope implementation of SAP Business All-in-One. What specifics actually govern this offer? Will I have to conform my business to match SAP’s ideas of how to run a business in order to get the benefits of the rapid implementation? How will the cost and time of implementation be affected if I want to have the solution modified to meet my unique business practices?
  • Do I have to license named users instead of concurrent users or user sessions? What is the difference, and what do you see as the pros and cons of each?
  • Is NetWeaver middleware required for integration with SAP and non-SAP systems? If so, how will this affect the cost and complexity of my implementation?
  • What does a typical All-in-One support team look like? How many administrators? How many developers? How many support personnel?

If you are considering SAP Business One:

  • How many users can Business One reasonably scale to? How many references can you provide of existing SAP Business One users of my size?
  • What are my choices if I outgrow Business One? Can you provide details on the cost and steps to migrate to SAP Business All-in-One or SAP Business ByDesign?
  • Does SAP plan to deemphasize Business One in favor of Business ByDesign when it is released? Do I need to plan and budget for an eventual migration if this happens?
  • How much of the functionality being demonstrated is native, “out-of-the-box” functionality versus functionality developed by a partner or through a third-party developer?
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We are a group of CRM Consultants and have significant experience in transforming businesses in the right way. We use this platform to share our knowledge which might help many others in the digital transformation journey. We are happy to help you if you are looking for any assistance in CRM implementation projects.

Posted on February 8, 2011, in CRM Providers, In general, SAP CRM. Bookmark the permalink. Leave a comment.

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