Lets have a look at how Skype integration works in CRM 2013. Its a cool feature.


Lets start with the System Settings where we can configure whether calls need to be triggered via Skype or Lync.



Now, lets have a look at the Contact record with the phone number and it shows the call will be made via Skype.



Just click on the Business Phone number and the skype call pop up will be opened quickly.  Check the ‘Do not ask again’ check box for start the call immediately. That’s it boom!


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