Q. What are the new features introduced in CRM 2016
Q. Explain the differences between enhanced SLA vs Standard SLA
Q. Explain the functionality of each of the below marked services in Microsoft CRM 2016
Q. Explain the functionality of ‘Automatic Record Creation and Update Rules’
To access: CRM Main page>Settings>Business Management
Q. Explain the SLA management functionality in CRM 2015/2016 and explain the role of each marked component in it.
Q. Explain the new change in Sharepoint integration ‘Server-based SharePoint integration for Microsoft CRM’
Hope this helps!
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