Strange Error while scheduling Service Activity in CRM 2016 – An Error Has occurred. Please return to homepage and try again.


We got a strange error [strange JavaScript popup alert] while scheduling service. Searching for the similar error in google did not help either. It took almost 2 days to narrow down the issue and find the root cause. If you come across the same issue, this post might help you.

Issue:

An error while scheduling the service activity [Alert popup – not a usual error popup in CRM 2016]

“An Error Has occurred. Please return to homepage and try again.”

issue1

Root Cause for the error:

 

On the Service Activity form, there is a field ‘All Day Event’ which was removed from the form. This has caused the issue.

issue-2

Resolution:

Adding the field “All Day Event’ back to the form resolved the issue! Strange!!

Advertisements

About Dynamics CRM Guru

We are a group of CRM Consultants and have significant experience in transforming businesses in the right way. We use this platform to share our knowledge which might help many others in the digital transformation journey. We are happy to help you if you are looking for any assistance in CRM implementation projects.

Posted on January 11, 2017, in Microsoft CRM 2015, Microsoft CRM 2016 and tagged , . Bookmark the permalink. Leave a comment.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: