Category Archives: Dynamics 365

Customer 360 View in Microsoft CRM – What does it really mean and how to achieve?

For any CRM implementation, Customer 360 view is an inevitable component client would ask for or expect to include even if not mentioned explicitly. Though the client requirement is often a one liner “Need Customer 360 View in place”, most of the times CRM analyst has to do lot of Q&A sessions to conclude what to include and what not to.  And, most of the times. it is confusing for the CRM development team what/where to show right information in the Customer 360 View and end up having too much information on the form which is a downfall.

 

Here we are going to explain what “Customer 360 view ” really means and the key aspects of having it:

Below are the samples of customer 360 view wireframes: Web and USD

Web

 

USD

 

Read the rest of this entry

Advertisements

Editable Grid available in CRM On Premise- Dynamics 365 Update 2.1 Feature

“Editable Grid” is  a significant feature and surprisingly it has been delayed to introduce in Microsoft CRM. Though it has been released in the online version way before, Microsoft has just introduced it in the On Premise version – Dynamics 365 Update 2.1 (On Premise).

 

By Default “Editable Grid” would be disabled and it has to be enabled manually through solution configuration – for each entity.

 

Here is how we can configure the “Editable Grid” for case entity in CRM.

 

  1. Open a solution which has case entity added (or create a new solution and add case entity to the solution)

Read the rest of this entry

Dynamics 365 Update 2.1 (CRM On Premise Upgrade) Available Now

Microsoft has published the latest update for CRM – Dynamics 365 Update 2.1 and is available to download.

To Learn more about the Dynamics 365 2.1 features and fixes:

To Download Dynamics 365 2.1: 

 

If you need any assistance upgrading your current implementation, please contact us. We would be happy to help you assisting in your Dynamics CRM implementation.

 

Actions to improve performance in Microsoft CRM On Premise – 11 Checks

Performance is always a great concern for any CRM implementation and there are few key things need to consider when analyzing performance improvement. I thought it would be helpful if I summarize the basic key checks to be done to improve the performance in Microsoft CRM On premise deployment.

 

1. Check – Principal Object Access table size

One of the key reasons for performance issue in Microsoft CRM is the improper maintenance of its database which results in the huge number of records in POA table.

Proper actions need to be taken to clear the POA table as well as to control the growth of this table to get the system working smoothly.

Query to find the table count:

–Get the total number of shared records grouped by Entity
SELECT  EV.NAME AS [ENTITY NAME],COUNT(POA.OBJECTTYPECODE) AS [RECORDS COUNT]
FROM PRINCIPALOBJECTACCESS POA
INNER JOIN ENTITYLOGICALVIEW EV ON EV.OBJECTTYPECODE = POA.OBJECTTYPECODE
GROUP BY EV.NAME
ORDER BY 2 DESC

  1. Clean-up Principal Object Access

In order to clean-up this table, the following actions should be made:

  1. Schedule a Bulk Deletion Job which would delete all completed and cancelled ‘Workflow logs’
  2. Schedule a Bulk Deletion Job which would delete all completed and cancelled ‘Process Sessions’
  3. Execute Microsoft recommended SQL command to clear the records from AsyncOperationBase and POA tables https://support.microsoft.com/en-za/kb/968520
  1. Control records growth in POA table
  1. Set the option to delete workflow Log after the completion of Async plugins⁺ and in Workflows⁺
  2. Change the custom relationship behaviour from ‘Parent’ to ‘Referential’ or equivalent for the most affected relationships
  • ActivityPointer
  • Annotation
  • Incident

3. Build and schedule a weekly maintenance job to clear the completed and cancelled           workflow logs older than x months

 

2. Enable the ‘EnableRetrieveMultipleOptimization’ registry key

Details: http://support.microsoft.com/kb/2535245

Please note that enabling this will cause the queries to make use of temp tables

3. AsyncOperationBase table maintenance

Problem Statement:

The workflows in the Dynamics CRM organization are configured to log every successful execution. If there is no business need to audit on successful executions, the data logged should be avoided. Having huge number of records in AsyncOperationBase table will have impact on performance.

Resolution:

In order to maintain this table the following activities will be implemented:

  • Assess Workflow Job Retention option for all workflows
  • Schedule the Clean up task for cleaning the asynchronous table
  • Develop a query which looks for record count in the asynchronous table.
  • Review the automatic schedule job timings for clean up and change if required.

 

4. Check if schedule maintenance jobs are failing and need to be monitored and rectified

 

Problem Statement: If CRM maintenance jobs are not running in the system, this results in DB having huge number of orphaned and obsolete records which would affect the performance of the system.

Resolution:

There are schedule jobs running in the CRM app server which can be scheduled to run during the off-business hours.

Also ensure that the below listed maintenance jobs are running effectively in the system.

  • Deletion Service
  • Indexing Management
  • Reindex All
  • Cleanup Workflows

 

5. CRM database – sharing memory resources with other databases on the SQL instance

 

When the Dynamics CRM database(s) share resources with other databases, the performance will be impacted. Monitoring for usage of the machine vitals

(memory, disk IO, network, CPU) will help in determining the impact it is having on the performance on Dynamics CRM.

To ensure predictability, the Dynamics CRM database should not share resources

with other applications, databases or servers.

Resolution:

There should be plans to move non-CRM Databases to a different DB instance

as per the best practices.

 

6. Enable “Auto update statistics” settings for query optimization

This setting will check for indexes that require statistics update and update automatically and thus improve the performance

 

7. Optimize CRM built-in maintenance jobs with Indexes

Check if proper indexes are added in AsyncOperationBase table. If the index is missing in this table clean up activity will be delayed/failed

AsyncNoIndexError

8. To make use of “ExecuteMultiple” in bulk data update/create activities

ExecuteMultiple will work much faster compare to the “Execute” method as it will process requests in a batches [upto 1000 requests in 1 batch]

 9. Check if the “Business Unit” structure is implemented appropriately

Ideally “Business Unit” in CRM should be the backbone of the security model and thus the focus on using CRM business unit should be on designing the proper security model rather than business’s Business model. Creating huge number of CRM Business Units would also create x times Security Roles. Which will have an impact.

 

For eg: if the security requirement doesn’t need to segregate information across mulple functional Bus within the organizations, it doesn’t necessarily need to create CRM Business Unit. A custom Business Unit entity can be used to serve the purpose and hence reduce the load in CRM Business Unit structure.

 

10. Check for Higher Index Fragmentation in CRM Database

Having more number of fragmented indexes with average fragmentation count higher than 20 will have huge impact on SQL Server performance

11. Settings to improve the AsyncService performance

Better usage of the AsyncService settings would improve the load on SQL Server as well as the Async Server

Eg: Setting lower values for AsyncItemsInMemoryHigh and AsyncItemsInMemoryLow

 

This blog has the settings in more details:

http://www.powerobjects.com/2016/08/08/crm-asynchronous-service-performance-settings/

 

 

 

Dynamics 365 On premise update is now available with exciting new features

Microsoft has announced the Microsoft Dynamics 365 Dec 2016 Update (CRM) with the exciting new features and bug fixes

 

Key features:

  • Editable Grid
  • Concurrently running Business Processes
  • Interactive Service Hub enhancements
  • Email engagement
  • Mobile App enhancements
  • Dynamics 365 App for outlook enhancements

 

Link to download the update: https://www.microsoft.com/en-us/download/details.aspx?id=54515

Link to the KB article on the update: https://www.microsoft.com/en-us/dynamics/crm-customer-center/what-s-new.aspx

 

Stay tuned for more details in coming days..