Blog Archives

What is ‘Ticker Symbol’ field format in Microsoft CRM?

Ticker Symbol is a one of the formats of field type ‘Single Line of Text’ in Microsoft CRM.



This is a kind of text field which stores the value as string but clicking on this field value would open the ‘MSN money page’ [Stock Market details] for the text in the field value. Read the rest of this entry

How to enable Business Rule to execute server side in CRM 2015?

In CRM 2015, there is a very important update which can be considered for replacing many workflows or plugins – Executing Business Rules from Server Side code.


When Business Rule feature was introduced in CRM 2013, it was capable of executing from client side alone and with the 2015 update, we now be able to execute business rule from server side as well- which is a great feature. Read the rest of this entry

MB2-700 Dynamics CRM 2013 Applications Certification Helper – Question#1

Which two record types require a reference to the subject tree? Each answer presents part of the solution. (Choose TWO)

A. Sales Attachments

B. Case Resolution Activity

C. Cases

D. Sales Literature

E. Knowledge Base articles

Read the rest of this entry

Microsoft CRM 2016 Interview Questions

Q. What are the new features introduced in CRM 2016

Q. Explain the differences between enhanced SLA vs Standard SLA

Q. Explain the functionality of each of the below marked services in Microsoft CRM 2016 Read the rest of this entry

MB2-703 CRM 2013 Customization and Configuration Guide explained – Question#6

Question #6:


You are creating a custom entity.

Which three communication and collaboration features can be disabled after they are enabled? Each correct answer presents a complete solution.
A. Sending email

B. Access Teams

C. Document management

D. Mail merge

E. Notes


Answer: Once the entity is created and the features are enabled, ‘Sending Email’ feature as well as ‘Notes’ feature cannot be disabled. Features like ‘Access Teams’, ‘Document Management’, ‘Mail Merge’ can be disabled after they are enabled.



Answer to this question would be options B,C & D

MB2-703 CRM 2013 Customization and Configuration Guide explained – Question#5

Question #5:

You are using Microsoft Dynamics CRM Online.
You plan to create an entity named Project. The Project entity will have 15 custom fields.
Which two properties can you change after you create the entity? Each correct answer presents a complete solution.
A. Ownership

B. Number of fields

C. Define as activity entity

D. Display Name

Answer: After creating the entity, additional fields can be added to the entity. Display name of the entity can be changed any time after it is created. Ownership type of the entity and the property to define it as an activity entity cannot be modified once the entity is created. Hence, answer would be options B & D

MB2-703 CRM 2013 Customization and Configuration Guide explained – Question#4

Question #4:


What type of relationship exists between the Marketing List entity and the Contact entity?

A. One-to-many (1:N)

B. Many-to-one (N:l)

C. Native many-to-many (N:N)

D. Manual many-to-many (N:N)


Answer: There is a Native N:N relationship between Marketing List and Contact. Due to this the intermediate entity that joins Contact with Marketing List entity is not available on the CRM UI. Answer is C.

MB2-703 CRM 2013 Customization and Configuration Guide Explained– Question#3

Question 3: You need to add a new custom entity to a Microsoft Dynamics CRM database. Which three actions can you perform to achieve this goal? Each correct answer presents a complete solution.
A. Execute a workflow.

B. Import a Solution.

C. Run a dialog.

D. Create a new entity in the default Solution.

E. Import data.
Answer: You cannot create a new entity by executing a workflow. But, you can create a new entity by importing a solution package which contains a new custom entity. Running a dialog will not create a new entity. You can create a new entity while importing a csv file in to CRM system using the data import feature in CRM. Hence the answer should be B, D and E

MB2-703 CRM 2013 Customization and Configuration Guide – Question#2

Question 2: You are creating a customized Solution for a conference.
Each conference attendee can register for multiple sessions, and each session can have multiple registered attendees. Attendees complete surveys after each session. Surveys have custom fields.

Which relationship type should you use between attendees and session registrations to track surveys?


A. One-to-many (1:N) from session registration to attendee

B. One-to-many (1:N) from attendee to session registration

C. Native many-to-many (N:N) between attendee and session registration

D. Manual many-to-many (N:N) between attendee and session registration


Answer: Native N:N relationship creates a connection entity which joins the primary and secondary entities in the relationship but would be hidden to the users. In this case, we need the joining entity available on the form and hence the solution would be to use Manual N:N relationship between attendee and session registration. Option D would be the answer.

Clarify CRM Interview Questions Part#6

101. Which pages are non-split JSP’s in clarify CRM?
A) exception JSP’***planation: the pages which are used to present error on client side.

102. Each of the exception and non split JSP should have an entry in a file. Please specify the name of the file.
A) exception_jsp_inc.js

103. Which of the following can’t be created in a new Jsp which is being modified using Customization Center.
A) TextboxB) Text AreaC) CheckboxD) Choice List

104. Which of the following is/are true about pageclass
A) It’s a collection of customized JSP’s to which you can associate CRM users.B) It can’t be used for JSP files that are displayed when the used is not logged in.C) It must follow

105. Which of the following statement is false about the WMSendMessage
A) The public function that programmers can use to send a message tone or more windowsB) Resides in console top level windowC) It resides in wm_inc.jsp and is available to all win

106. What is the use of the “client kits” in the clarifyCRM.
A) Provides API’s for communication with the external system.B) Provides communication gateway with the database layer of the CRM.C) Provides the implementation and communication

107. Which of the following statement is false about the Message Dispatcher

A) Implemented in wm_console_inc.jspB) Resides in console top level windowC) Implemented in wm_inc.jspD) When using the WMSendMessage function to send a message from any managed w

108. Which of the following statement(s) is true regarding the use of taglib directive to enable use of the custom tags in JSP page.

A) taglib directive specifies the location of the TLD file informing the servlet container where to look for the tag handler classedB) This directive is included in the pageinit_i

109. Which of the following is true about the editable grids in clarify CRM

A) Uses textbox, combo box and check box controls in the individual columns of the gridB) Allow the user to update the database without having to open and Overview/Edit window.C)

110. Customizing the JavaScript functions that comprise the window manager is supported

A) TrueB) False

111. Which of the following statements are true about the Proactive Messaging Servlet in the Clarify CRM.
A) It provides screen pops to route objects to agents.B) allows the server to communicate with the user without requiring the user to initiate the interaction.C) to send notificat

112. The uses of Controller Servlet are
A) Handle page request from worker beans.B) Doesn’t deal with Clariy CRM Session Object.C) Invokes worker bean in response to HTML button and links actions.D) Gets the name of the

113. Which of the following clarifyCRM applications do not generate the participants for order activity.
A) Clear SupportB) Clear CallCenterC) CaseD) None of the aboveExplanation: ClearSupport and Case do not generates participant for case activity.