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MS CRM – Workflow Best Practices – Reduce Wait time

As many of you know, the more items you have in a wait state in MSCRM the slower the system can perform. On of the best practices is to wake up every so often and perform your check and go back to sleep if the condition doesn’t meet.

Example:

Case: Wait 7 days and if the Status is not Completed then Send an escalation Email. Read the rest of this entry